TJX Companies Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos quatre sièges sociaux mondiaux, nos centres de distribution ou nos magasins de détail – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, et TK Maxx –, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits. Description d'emploi : Job Summary: The Staff Tech Ops Lead is responsible for owning, designing, and delivering operational processes, services, and business functionality within Oracle MOM globally. This role provides technical and operational leadership across IT Operations, ensuring service stability, resiliency, compliance, and continuous improvement. The role partners closely with global IT teams, business stakeholders, service providers, and senior leadership to resolve escalations, improve operational processes, drive ITSM and DevSecOps best practices, and strengthen the overall Oracle MOM service management capability. Operational Leadership & Service Reliability • Provide leadership and governance for service provider operational support teams, ensuring incidents, service requests, problems, and changes are managed effectively and in accordance with agreed service levels. • Establish and maintain operational standards that ensure service stability, resiliency, availability, and business continuity across supported platforms. • Act as the senior operational escalation point for critical incidents and major service disruptions, providing leadership, coordination, and stakeholder communication. • Partner with business, technology, infrastructure, and vendor teams to align operational priorities, support outcomes, and service improvement initiatives. • Ensure operational readiness for critical business activities including peak trading, stock counts, month-end, quarter-end, and year-end processing. Service Management & Reliability Engineering • Manage the governance of Incident, Problem, Change, and Service Request Management processes across the Oracle MOM support landscape. • Ensure major incident reviews and root cause analyses are completed to a high standard, with corrective actions tracked through to resolution. • Drive a culture of proactive service management, focusing on reducing incident recurrence, improving application stability, and enhancing overall service reliability. • Establish operational metrics, service health indicators, and reliability objectives to measure and improve support effectiveness. • Identify operational risks and ensure appropriate mitigation plans, controls, and governance mechanisms are in place. Continuous Improvement, Automation & Innovation • Lead continuous service improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction. • Drive the automation strategy for the Oracle MOM support function, ensuring investment is focused on reducing operational toil and improving reliability. • Champion the adoption of observability, AIOps, automation, and operational tooling to improve proactive monitoring and service performance. • Prioritise and govern reliability, automation, and operational enhancement backlogs to maximise business value and service outcomes. • Maintain awareness of emerging technologies, support models, and industry best practices, incorporating relevant innovations into the operational roadmap. Vendor & Service Provider Management • Hold service providers accountable for delivering agreed service levels, quality standards, operational metrics, and contractual obligations. • Review and challenge service performance, driving continuous improvement and ensuring effective remediation of service gaps. • Support Statement of Work reviews, operational governance forums, and supplier performance management activities. • Build strong partnerships across internal and external teams to deliver consistent, reliable, and customer-focused operational services. Operational Governance & Knowledge Management • Establish standards for operational documentation, runbooks, support procedures, and knowledge management practices. • Ensure support teams maintain accurate, current, and effective operational documentation aligned to service management standards. • Promote knowledge sharing, operational excellence, and cross-functional collaboration to strengthen organisational capability and service resilience. • Ensure governance processes are in place to maintain audit readiness, operational compliance, and adherence to organizational standards. En plus de notre politique de la porte ouverte et d’un environnement de travail positif, nous mettons également tout en œuvre pour offrir un salaire et un programme d’avantages sociaux concurrentiels. TJX considère toutes les candidatures, sans égard à la race, à la couleur de la peau, à la religion, au sexe, à l’orientation sexuelle, à l’origine nationale, à l’âge, au handicap, à l’identité sexuelle et à l’expression de l’identité sexuelle, à l’état civil ou au statut militaire, ou en fonction du statut de tout individu de tout groupe ou catégorie protégés par la législation fédérale, provinciale ou municipale. TJX offre également des mesures d’adaptation aux individus admissibles ayant un handicap conformément à la législation américaine sur les handicaps ainsi qu’à la législation provinciale et municipale applicable. Adresse : Salarpuria Sattva Knowledge City, Inorbit Road Emplacement : APAC Home Office Hyderabad IN