Location: Bon Secours West Hospital Pay Rate: Hourly - Hourly Plan, 18.00 USD Hourly Work Shift: Job Description We’re looking for friendly, compassionate team players to join our housekeeping team! Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients. Responsibilities Patient Advocate • Wage: $18/hour • Full-time and part-time positions available • Day/Evening/Night shifts available • Background check, drug screen, and proof of employment eligibility required Responsibilities • Monitor patient satisfaction scores and assess action plans for improvement • Provide department leadership with weekly reports and a detailed review • Create reports, monitor trends, and implement action plans • Round on patients to assess satisfaction and set service expectations • Perform service recovery as needed to resolve issues • Assist department leadership in training and reinforce communication skills (AIDET) with team members • Collaborate with the guest services department to align action items to improve patient satisfaction • Assist team members and management as needed to help the department operate efficiently Qualifications • Must be at least 18 years old • Communicate effectively and work well in a team environment • Friendly, outgoing, and engaging personality • Excellent professional written and verbal communication skills • Organized with an eye for detail • Must practice good personal hygiene, be neatly groomed, and be in uniform • GED or high school diploma • Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare) Benefits We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities. • Paid Time Off • Medical • Dental • 401K • Short Term Disability • Voluntary Life • Safety Incentive Program Important to Know • Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S. • Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. • Veterans and candidates with military experience are encouraged to apply. • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. About HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.