At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. AI Business Solutions – Dynamics CRM Technical Senior Specialized: At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity We are seeking an experienced Microsoft Dynamics 365 CRM Lead / Senior Consultant to design, deliver, and optimize enterprise-grade D365 and Power Platform solutions. This role combines deep technical expertise with solution ownership, team leadership, and stakeholder engagement to drive business outcomes across complex CRM environments. Your Key Responsibilities • Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices. • Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service. • Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations. • Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API. • Design and implement scalable integrations using Azure and Power Platform capabilities. • Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience. • Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery. • Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions. • Participate in project planning, sprint ceremonies, estimations, and delivery governance using Agile methodologies. • Stay current with Dynamics 365 and Power Platform advancements, recommending continuous improvements. • Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution. • Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals. Skills and attributes for success • Strong expertise in Microsoft Dynamics 365 CRM configuration, customization, and solution delivery. • Proficiency in C#, JavaScript, HTML, and CSS with hands-on experience in plugins and workflows. • Solid knowledge of Power Platform including Power Apps, Power Automate, and Power BI. • Strong understanding of CRM data models, security, and business processes. • Experience designing scalable, maintainable system architectures. • Proven problem-solving and analytical skills with attention to quality and performance. • Effective communication, stakeholder management, and leadership skills. • Ability to work independently while thriving in collaborative, Agile teams. • Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences. Ideally, you’ll also The following skills and experiences are preferred and will be considered an advantage: • Power Pages • Canvas Apps and Model-Driven Apps (Code Apps) • PCF (PowerApps Component Framework) Controls • Integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus • Data Migration using SSIS (KingswaySoft) and Azure Data Factory • Copilot Studio • Dynamics 365 Project Operations • Dynamics 365 Field Service • Dynamics 365 Contact Center What we look for • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 5+ years of hands-on experience in Microsoft Dynamics 365 CRM development and implementation. • Experience working in Agile delivery environments (Scrum/Kanban). • Microsoft Dynamics 365 or Power Platform certifications are preferred. • Strong interpersonal skills with the ability to build trusted client and stakeholder relationships. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. • Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. • Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. • People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. • Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development. • How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy. Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits. “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.