CX Director
Flipkart · flipkart.com
BengaluruDirector
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The job in short
Customer experience director.
Customer support
Details
- Found
- 26 d ago · posted 2026-05-27
- Location
- Embassy Tech Village Road, Devarabisanahalli, Bellandur, Bengaluru, Karnataka
Full description
• 1.Channel Strategy & AI-fication
•Own the end-to-end Channel Strategy for Flipkart's customer support ecosystem, spanning Chat Bots, Voice Bots, WhatsApp, IVR/Calling Lines, email, and self-service portals.
•Define the AI-fication roadmap — identifying automation opportunities, setting deflection targets, an
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