The job in short
L1 technical support troubleshooting.
Details
- Found
- 20 d ago · posted 2026-04-07
- Location as listed
- Embassy TechVillage, Outer Ring Road, near New Horizon College, Devarabisanahalli, Bangalore, Karnataka, India
- Role
- Customer Service Representative
- Source
- The company’s own careers site
Full description
Perform initial troubleshooting and diagnostic steps using established SOPs.Resolve common technical issues quickly and efficiently, aiming for a high first-call resolution rate.Provide clear and concise communication to users regarding ticket status, resolution steps, and timelines.Adhere to defined Service Level Agreements (SLAs) for response and resolution times.
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