The job in short
L1 technical support troubleshooting tickets.
Details
- Found
- 14 d ago · posted 2026-04-07
- Location as listed
- Flipkart Internet PVT Ltd (ETV Campus), Embassy Tech Village Road, Devarabisanahalli, Bellandur, Bengaluru, Karnataka, India
- Role
- IT Support / Helpdesk
- Source
- The company’s own careers site
Full description
• Perform initial troubleshooting and diagnostic steps using established SOPs.
• Resolve common technical issues quickly and efficiently, aiming for a high first-call resolution rate.
• Provide clear and concise communication to users regarding ticket status, resolution steps, and timelines.
• Adhere to defined Service Level Agreements (SLAs) for response and resolution times.
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