• Operational Management: Manage the daily opening and closing of the hub. Supervise sorters, plan delivery routes for bikes and vans, and sort shipments. • Team Leadership: Supervise the team, train staff on operational standards, manage grievances, control attrition, and motivate team members. • Administrative Tasks: Monitor/generate daily runsheets and pickup sheets, prepare and share day-end reports, and handle emails. Manage cash collection, accounting, and rec