1. PROCESS AUDITS- Should be conducting process audits in hubs and working jointly with operations on closure of the Non- conformance raised in the audits. Should work on improvement of processes and hygiene in the hub. 2. QUALITY AND CONTINUOUS IMPROVEMENT – Driving QMS initiatives along with functional teams to formulize a robust processes and systems with proper SOPs, WI, Records, Reports, Forms etc. in a standardized manner. To make sure seller escalations, hub escalations are reviewed pr