Operations & Performance Management Monitor and report key metrics daily: Inbound (IB), Outbound (OB), Returns, SLA Breaches. Compile and share daily MIS reports with clients as per their customized ask. Review critical metrics weekly: Pick-to-Dispatch (P2D), Order-to-Delivery (O2D), SLA Breaches, VMS, and SPF. Conduct Root Cause Analysis (RCA) for all SLA deviations and obtain RCA from Ground Operations. Track and report weekly SLA attainment status for all clients Inventory &