The Apprentice will be a vital part of our Corporate IT team, offering technical assistance and support to business users. This role is office-based and primarily involves remote support, ensuring smooth operations for our users. The successful candidate will work in a 24x7 rotational shift pattern, responding to calls and emails for technical and functional support, and driving issues towards resolution. • Provide remote technical support to business users, identifying and researching issues. • Operate in a 24x7 shift pattern, ensuring round-the-clock support. • Respond to calls and emails for technical and functional support, including troubleshooting and report generation. • Document and track issues, ensuring timely resolution of service center tickets. • Meet defined service level agreements for resolving service requests and incidents. • Collaborate with internal IT teams, providing documentation and access support. • Process security forms and assist with application and network performance KPIs. • Maintain excellent communication with users and internal teams. • Demonstrate problem-solving skills and attention to detail in issue resolution. • Bachelor's degree in Computer Science or equivalent experience. • 0-6 months of IT support or call center experience, preferably with Windows 11 or Linux. • Excellent communication skills in English, both verbal and written. • Ability to work independently and adapt to rotational shifts. • Knowledge of Windows 11 OS, Active Directory, MS Office, and O365 is preferred. • Teamwork and interpersonal skills are essential for effective collaboration. • Analytical and problem-solving skills to tackle technical issues. • Organizing and planning skills to manage support requests efficiently. • Desirable: Microsoft, Cisco, and ITIL certifications. • A proactive and customer-centric approach to support delivery.