Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. As Customer Account Leader – Engine Leasing, you will provide administration and oversight of engine leasing transactions to ensure contractual compliance, asset availability, accurate billing, track key-performance-indicators and seamless coordination across sales, operations, maintenance and customers. What You’ll Do • Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). • Obtain updated information from customers and manage billing invoice rentals on monthly basis. • Maintain multiple databases and reports of current and past leases for distribution as required. • Performs assigned system maintenance to various electronic files. • Builds relationships with both external and internal clients. • Provide effective support to facilitate contract administration and transaction closure for engine leasing. • Verify and provide availability of requested lease. Manage the completion and collection of all documentation required per contractual agreements. • Evaluate logistics; coordinate with field service, sales, operations, and customers on all aspects of lease assets. • Manage all aspects of lease transactions in multiple operating systems and databases. • Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required. • Administer claims to maintenance service programs for various web-based portals. • Preferred knowledge in one or more engine programs including Honeywell / Pratt & Whitney Canada / Rolls Royce. • Reviews invoices for accuracy, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes. • Coordinate with sales, shop, customer on rental requirements and priority • Verify credit terms with accounting departments • Collect updated lease engine times/cycles and invoice accordingly each month. Record and provide information to required departments. • Review and pay vendor invoices from engines services companies. • Maintain systems to track assets. • Carries out additional projects as assigned. Required Qualifications • 3+ years of customer service experience or related administrative/operations support experience within a manufacturing environment. • Post-secondary education in business administration, aviation, supply chain, finance, or a related field, or an equivalent combination of education and experience. • Must be authorized to work in the US. Desired Characteristics • Experience with contract administration, customer account coordination, billing, invoicing, or similar commercial transactions. • Experience working with ERP systems, databases, or other business systems used to manage customer, asset, inventory, or transaction information. • Proficiency with Microsoft Office, including Excel, Word, and Outlook. • Familiarity with Honeywell, Pratt & Whitney, Rolls-Royce, GE, BGA, or commercial engine programs and related products. • Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers and adapt communication style to the audience. • Strong planning, organizational, analytical, decision-making, and problem-solving skills, with the ability to manage changing priorities. • Strong interpersonal and teamwork skills, including customer relationship building, negotiation, and conflict resolution, with the ability to work effectively across functions. • Ability to work effectively in a culturally diverse environment with sensitivity to different cultural norms and practices. • Knowledge of applicable company procedures and export compliance requirements. • Commitment to continuous learning and professional development. Benefits That Make Life Better • Comprehensive Healthcare • 401(k) with 100% Company Match; up to 5% vested • Paid Time Off starting on day one • Bonus opportunities • Health & Dependent Care Flexible Spending Accounts • Short- & Long-Term Disability • Life & AD&D Insurance • Learning & Training Opportunities #CES #LI-MC1