FILING INFORMATION Position Senior Manager – Cluster Operations - Express Logistics Department Express Business, Operations Location Multiple Band 3 Reporting To DGM – Regional Operations ROLES & RESPONSIBILITIES Key responsibilities • Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered. • Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness • Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs. • Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches. • Ensure complete adherence to safety, tax and legal non compliances as communicated by HO • Proposed corrective and preventive measures in case of misconduct or deviation from standard setting • Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates. • Ensure highest customer satisfaction through amazing service levels • Constantly interact with all existing customers. • Identify suitable team members based on the required job profiles. • Governed by the rules of work safety and is responsible for training new employees in this area • Constantly nurture and motivate all the team members • Identify and maintain pipeline of talent. QUALIFICATIONS & COMPETENCIES • Minimum of 7-10 years of experience in leading teams in the Express Business. • Experience of handling labour / placement of vehicles. • Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders. • Demonstration of strong planning skills essential • Good interpersonal skills and ability to effectively work with senior leadership. • Strong desire to improve our service, products, and processes, with ability to drive continuous improvement. • Ability to impact organization results through influence across organizational boundaries. • Strong networker, influencer, and team player.