Key responsibilities Business & P&L Ownership – • Own end-to-end financial and operating performance of the business unit, ensuring delivery of revenue, margin, cost, and profitability targets • Translate enterprise priorities into clear operating plans, performance rhythms, and measurable outcomes • Drive performance visibility through disciplined review mechanisms, early risk identification, and corrective actions • Balance growth, cost, and service trade-offs to ensure sustainable business performance • Maintain strong financial discipline and value-focused decision making aligned with long-term business objectives Product, Service & Customer Performance – • Develop a strong understanding of product, service, and operational capabilities to ensure market relevance and competitiveness • Ensure reliable, consistent, and high-quality service delivery across customer touchpoints • Partner closely with Sales to enable conversion, solution feasibility, and customer commitments, without direct ownership of sales • Provide market, customer, and operational insights to strengthen positioning and win probability • Ensure execution excellence delivers on customer promises, safeguarding credibility and retention Execution & Operational Effectiveness – • Drive day-to-day operational performance, ensuring alignment to strategic priorities and customer commitments • Remove structural and cross functional barriers to improve speed, efficiency, and service reliability • Balance cost, service, quality, and risk considerations in complex operating environments • Establish strong execution cadence, accountability mechanisms, and performance discipline • Reinforce a results orientation over activity-based management, ensuring consistent delivery outcomes Matrix Collaboration & Commercial Alignment – • Work effectively within a matrix structure, aligning closely with Sales, Finance, HR, and enabling functions • Enable commercial success through strong partnership with Sales, ensuring delivery capability matches customer commitments • Align diverse stakeholders around shared priorities, sequencing decisions, and accountability • Influence without authority to resolve trade-offs between commercial ambition and operational feasibility • Reinforce enterprise-first mindset, ensuring BU success contributes to broader organizational value Leadership, Culture & Capability Building – • Build and sustain a high accountability, high-performance culture anchored in ownership and execution excellence • Develop strong bench strength and functional capability within the business unit • Lead and coach teams to operate with clarity, discipline, and agility in execution • Drive engagement and alignment across cross-functional teams despite structural boundaries • Embed a culture of continuous improvement, ownership, and delivery excellence QUALIFICATIONS & COMPETENCIES Skills and Competencies • 20+ years of experience Behavioral Competencies : • Drives results • Ensures accountability • Balances stakeholders • Strategic Mindset • Decision quality • Collaborates • Customer focus • Builds effective teams • Courage • Manages ambiguity • Cultivate Innovation Stakeholder Internal: Board of Directors, Regional Leadership Team, BU Leadership team, Employees Unions etc., External: Govt Authorities, CHPA, Customs etc., • Educational Qualification (min) Masters degree • Preferred Certifications if any - • Range/ Min no of years - of overall Experience required • Min no of years of Industry specific experience required, if any & the industry type 20 + years of experience 20 years