The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential. • Answer incoming calls in a professional and courteous manner. • Thoroughly document and escalate potential problems via helpdesk support software and phone system. • Contact on-call based on Standard Operating Procedure • Perform other work-related tasks as required and as assigned • Comply with all NOV company and HSE procedures and policies. • Document and escalate potential problems via helpdesk system • Use helpdesk, tracking system and website information to ensure all customer data is up to date • Have an awareness of information security when working on and with customer information • Monitor and maintain computer systems and complex networks • Diagnose hardware/software issues • Degree in Instrumentation, Electronics Engineering or Equivalent • 3 to 5 years’ experience in a customer support role • Experience with M/D Totco data acquisition and visualization technologies strongly preferred • A record of successful resolution of customer support issues as an individual contributor. • A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. • Experience with Zendesk ticketing System. • Excellent written and oral communication. • Detail orientated with the ability to provide analytical reports and concise feedback