The primary responsibility of the Beverage Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. • Greets and welcomes all guests in a pleasant and professional manner.  • Provides timely cocktail service in a friendly and courteous manner.  • Keeps assigned areas clean and empty of glasses and bottles.  • Constantly looks for service opportunities.  • Responds to and resolves guest complaints.  • Answers guest questions and is knowledgeable about property events and attractions.  • Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.  • Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round  • Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests  • Maintains clean and stocked workstation  • Handles money according to procedure  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines  • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos  • Promotes casino events and programs  • Works closely with Total Rewards Center to promote new card sign up programs.  • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor  • Provides personalized service and uses guest names  • Resolves service problems according to guidelines  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.  • Requires standing and walking continuously with a tray up to 20lbs throughout the shift.  • Must be able to lift and carry 20lbs.  • Must be able to work in extreme heat during the summer months.  • Must be able to stand for entire shift.  • Must be able to access service area when picking up beverage orders.  • Must be able to converse over the telephone in an environment with loud background noise.  • Must be able to stoop, bend and reach.  • Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders.  • Must be able to listen and respond to visual and aural cues.  • Must be able to simultaneously handle the demands of many customers.  • Must be a minimum of 21 years of age or older.  • One-year previous high volume cocktail experience.  • Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required.  • Must possess excellent customer service and communication skills.  • Must be able to initiate and engage in conversation in a professional and friendly manner.  • Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.  • Must be able to work any day of the week and scheduled shift.  • Must be able to get along with co-workers and work as a team.  • Must present a well-groomed appearance.  • Work requires knowledge of tray service and cocktail ingredients.  Hourly Rate: $7.01 per hour plus tips