Assists with the overall day-to-day operation of a diverse work force in the hotel. Creates a great time by ensuring that the highest level of guestroom cleanliness is achieved and maintained. • Inspects guests’ rooms to ensure the highest cleaning standards are met. • Provides counseling and supports team members in meeting their responsibilities and becoming part of the team. • Ensures all team members follow hotel policies and procedures. • Expedites and oversees special requests from the Front Desk. • Attends management meetings. • Develops teams and its members. • Motivates employees to provide superior customer service to our guests. • Monitors job performance daily. • Meets the attendance guidelines of the job and adheres to departmental and company policies. • Demonstrates Horseshoe’s Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, • Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. • Previous housekeeping experience is required. • Strong written and verbal skills are required. • Excellent interpersonal, customer service, organizational, team building, and problem solving skills are required. • Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. • Must possess strong people skills and ability to problem-solve through listening and responding to the needs of team members. • Knowledge of Housekeeping operation is preferred. • Knowledge of computers and typing skills are essential. • Computer software knowledge to include Word and Excel is preferred. • Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial. • Must be able to converse, understand, read and write in English. • Bilingual helpful (Spanish). Must be able to calmly handle stressful situations. • Must be willing to work any day of the week. Must be able to get along well with co-workers and work as a team. • Must be able to perform the physical job duties of line employees in emergency situations. • Must be able to work independently and with co-workers. • Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. • Must be able to speak distinctly and persuasively to others. • Must be able to stoop, bend, push, pull, and carry up to 50 pounds. • Must be able to maneuver in hotel, up and down stairs and reach above shoulder level. • Must have good finger movement and rotating wrist motion. • Must be able to tolerate cleaning chemicals, without developing an allergic reaction. • Must be able to work in areas containing second hand smoke. • Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom. • Caesars reserves the right to make changes to this job description whenever necessary.