Consistently provide superior customer service while assisting guest with jackpot payouts and other requests. • Call-in, pick-up and pay out jackpots. • When necessary, sign for jackpot fills • Obtain authorized signatures on jackpot slips • Make minor repairs on slot machines • Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures • Support and maintain Caesars courtesy guidelines • Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. • Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. • Creates an atmosphere of luck and celebrates customer wins. • Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. • Anticipates needs and provides fast, flawless service. • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. • Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. • High school diploma or General Education Degree (GED) • Casino experience preferred • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Must be able to respond to visual and aural cues. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Must be able to maneuver to all areas of the Casino. • Must be able to lift up to 10 pounds • Must be able to bend, reach, kneel, twist and grip items while working at assigned area. • Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. • Ability to obtain the appropriate work authorization per gaming regulations required. • Ability to work in a drug free environment and pass a chemical dependency test, as required. • Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run. • Must be able to perform tasks requiring repetitive motion. • Must be able to work in a moderate noise environment • Must be able to work in smoke-filled environment. • Must be a minimum of 21 years of age.