SUMMARY: The Head Housekeeper cleans hotel guest rooms and baths on a shift quota basis, however they act as a “lead” by training the other Guest Room Attendants of the proper cleaning methods and product usage, and inspect all assigned rooms, suites and public areas to ensure cleanliness and guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Trains new and existing Guest Room Attendants as to the proper cleaning methods and product usage for the Housekeeping Department. • Routinely inspects any and all assigned rooms, suites and public areas to ensure cleanliness and guest satisfaction. • Push, pull and turn a 50-70 pound linen cart, when loaded. • Change bed linen while bending and tucking in sheets and blankets under mattress. The weight of the mattress depends upon the size (king, queen, double, etc.). Supply guests with extra linen upon request. • Dusts and polishes furniture using household cleaners, reaching up to 6 feet high. • Sanitizes and scrubs bathtub, sink, toilet, and floor while kneeling/stretching/bending. • Lifts a 15-18 pound vacuum cleaner and vacuums guest room. • Moves furniture in room as necessary, weighing up to 15 pounds. • Loads linen cart, which requires bending and reaching 6 feet high and lifting roughly 7 pounds per linen bundle. • Walks extensively to and from employee entrance, Housekeeping Department, and assigned station. • Knocks on guest doors and announces their presence before entering a room. • Communicates with guests, Executive Housekeeper and Security personnel. • Removes Room Service tables and trays from guest rooms and puts into hallway. • Other related duties as assigned. • Must be available for scheduled work. • Must exhibit the Thoughtful Service model at all times. SUPERVISORY RESPONSIBILITIES Responsible for training the Guest Room Attendants as to the proper cleaning methods and usage of cleaning equipment and products. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE Six months to one year related experience in a casino, and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any. LANGUAGE SKILLS Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS None.