• Writes tickets and processes cash winning tickets • Handles customer questions and disputes • Counts cash at the beginning and end of each shift • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times • Carry out engaging conversations and provide friendly service to customers • Show patience with customers who do not wager regularly; take the time to explain how wagering works • Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements • Calls for MTL support when writing bets requiring MTL paperwork • Adhere to Uniform Policy and ensures good standard of personal presentation at all times • Anticipate and act on the needs of the customer, seek and respond to feedback • Ensure all issues affecting customer experience in the sports book are reported promptly • Undertake additional tasks contributing to the operations of the sports book, as requested Wage: $16.00 Per Hour • Must be able to stand for extended periods of time • Must be able to lift, pull or push 25 lbs. • Must be able write for extended periods of time • Must be able to twist, bend or reach with no significant boundaries • This position may be exposed to a smoke-filled environment • Must be at least 21 years of age • Must be able to obtain a Virginia Gaming License • Genuinely interested in working with and helping customers • Excellent communication skills • Prefer working as part of a team • Well-presented, polite, tactful and friendly • Resolve complaints and difficult situations in a calm and patient manner • Enjoy promoting products and services confidently • Gather and act on customer feedback effectively • Prioritize quick, effective speed of service • High standards, initiative, pro-activity and professionalism • Flexible to perform different tasks and follow procedures correctly • Full of drive and enthusiasm for your own development