JOB SUMMARY Provides fast and flawless service to the restaurant’s guest while building relationships and creating a comfortable atmosphere to ensure a truly great dining experience. HOW YOU WILL CREATE THE EXTRAORDINARY • Maintains current and accurate information regarding menu (i.e., preparation) and welcomes each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeating order back to ensure accuracy. • Proficient in the operating functions of the POS computer and cash handling. • Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day-to-day operations and during system outages. • Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees. • Differentiate guest service and give priority service to the appropriate tier leveled player. • Possess the ability to professionally handle high pressure and difficult situations. • Ensure tables are clear, appropriately set up and presentable for guests to be seated prior to being seated. • Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure. • Presents and up-sells any specials/Chefs features and/or specific menu items with enticing verbiage. • Engages guests in conversation during their dining experience. • Suggests items to guest based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. • Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. • Delivers prepared food for the appropriate guest within three minutes of completed production order. • Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically thereafter. • Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction with the supervisor and/or involves the supervisor. • Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play. • Maintains cleanliness standards at tables and all workstations. • Adheres to regulatory, departmental and company policies. • Other duties as assigned. • Assists bus people, as necessary, in bussing, cleaning and setting tables. • Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction. • Upholds standards of dining room ambiance and atmosphere. • Handles and solves any concerns and questions from guests. • Works in an organized, efficient manner to provide service levels as established by company standards. Always maintains professional manners and posture, acting as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. WHAT YOU WILL NEED • High school diploma or GED preferred • Prior Food Server experience is preferred. • Must be at least 19 years of age. • Must be able to carry and balance service tray on shoulder. • Must have legible handwriting. • Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required. • Must be able to read, write, speak and understand English. • Must be able to get along with co-workers and work as a team. • Must present a well-groomed appearance. • Must have a sense of urgency and react to changing business demands. • Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business • Must be able to maneuver all areas of assigned restaurant throughout entire shift. • Must be able to access kitchen area when picking up customer food orders. • Must be able to lift up to 50 pounds and to push or pull 300 lbs. on a cart or dolly. • Must be able to tolerate high temperatures located in the kitchen area. • Must be able to tolerate areas containing secondary smoke. • Must be able to work at a fast pace and in stressful situations. • Must be able to respond to visual and aural cues. • Must be able to stand and walk for long periods of time