This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. • Welcomes and connect with every customer to provide excellent customer service. • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. • Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales. • Responds to customer needs and says thank you to every customer. • Maintains customer service area and equipment in a clean and appealing manner. • Demonstrates “just say yes” behavior when taking care of customer needs. • Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day Harrah's standards. • Follows store policies and procedures for operational flow at each station. • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player. • Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions. • Follows standards for merchandising, stocking, rotating and storing all products. • Performs equipment maintenance in accordance with preventative maintenance checklist. • Follows cash handling and register policies • Follows inventory stocking and recording guidelines • Learns and demonstrates creating the Coffee Bar Experience. • Learns and demonstrates all performance standards by completing training and passing barista certification with a score of 90% or better. • High School graduate or equivalent preferred • Previous experience working in espresso or food service establishment preferred • Literate and fluent in English • Excellent communication and guest service skills • Good math and money handling skills • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business • Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures ADDITIONAL REQUIREMENTS • Ability to lift, carry and/or push objects weighing up to 50 lbs. • Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination • Ability to constantly walk and stand during shift • Mobility to move quickly and easily throughout the outlet area • Ability to hear and use visual inspection • Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.