ABOUT THE ORGANIZATION MINI of Manhattan is proud to be New York City's premiere MINI center offering new models and a large selection of certified pre-owned MINI’s. We encourage applicants to use this site as a tool to research employment opportunities. Once you've found an open position that fits your unique qualifications and experience, please feel free submit an application for employment using this site. At MINI of Manhattan, we are a team committed to excellence. We are always looking for the best people in their chosen professions. If you are a qualified, professional, with a strong work ethic and appreciate a team driven environment we may be the place for you! Our employees love coming to work here. We are easily reached from anywhere in the metro area. Our indoor, fully climate controlled and our modern facility offers every convenience. What We Offer: • Full Time Position • Base Pay plus Commissions- Opportunity to make $115k+ • Salary in line with BMW Compensation • Competitive Benefits Package • Employee Lease Program • Medical • Dental • 401(k) + Match • Commuter Benefits • Life Insurance • Short Term Disability • PTO and Holidays Off Salary Range: • $95,000- $130,000k per year BRIEF: As a MINI Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. RESPONSIBILITIES: • Making appointments, processing repair orders, quotes and invoices • Providing customer support via phone and face-to-face at the dealership • Qualifying customer problems and logging them for technicians to review • Ensuring customer approval for all remedial work to be carried out • Promoting our range of vehicle parts and accessories • Internal coordination of service work to adhere to commitments made to customers • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle QUALIFICATIONS: • Prior experience as a service advisor or service writer required • Candidates MUST possess above-average phone and communication skills • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services • Excellent follow-up and follow-through skills to ensure client satisfaction • Must have the ability to communicate technical information in non-technical terms to clients • Ability to evolve and adapt to changing business needs • CDK experience is a plus • MYKAARMA experience is a plus EEO Statement: BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.