Service BDC Representative – Automotive Dealership Are you friendly, positive, dependable, and great with people? Do you enjoy helping customers and working as part of a team? If so, we’d love to hear from you! We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment. As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance. Responsibilities • Handle inbound and outbound customer calls in a friendly and professional manner • Assist customers with service-related questions and appointment needs • Schedule and confirm service appointments • Provide customers with accurate information regarding dealership services and processes • Update customer information and maintain accurate records of all interactions • Assist in resolving customer questions and concerns • Escalate complex or sensitive customer concerns to a supervisor when appropriate • Work closely with Service Advisors, management, and other dealership departments • Follow established processes and procedures to ensure a consistent customer experience Qualifications • Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person • Excellent verbal and written communication skills • Friendly, professional phone presence • Strong organizational and multitasking skills • Comfortable working in a busy, fast-paced environment • Basic computer skills and the ability to learn new systems • Strong attention to detail and ability to follow instructions • Dependable with a strong work ethic • Positive attitude and team-oriented mindset • Genuine interest in providing an excellent customer experience • Interest in learning about vehicle maintenance and dealership service operations • Bilingual is a plus • High school diploma or equivalent required Benefits • Medical, Dental, and Vision Insurance • 401(k) • Life Insurance • Paid Time Off and Vacation • Opportunities for advancement • Training and development • Supportive team environment Available Schedules We currently have multiple full-time schedules available: • Monday–Friday: 7:00 AM–4:00 PM • Monday–Friday: 8:00 AM–5:00 PM • Monday–Thursday: 10:00 AM–7:00 PM and Friday: 10:00 AM–6:00 PM • Every other Saturday: 7:45 AM–4:00 PM, based on assigned schedule We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people. Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us. Background check and drug screening are required. Marijuana use is not an automatic disqualifier. If you’re looking for a long-term opportunity where you can learn, grow, and become an important part of a successful dealership team, we encourage you to apply!