Pay: $28/hourly rate Location: South San Francisco, Ca Shift: Must be able to work one day of the weekend | Swing shift The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members • Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts. • Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations. • Monitor employee attendance, punctuality, productivity, and overall performance. • Coach, train, mentor, and develop team members to maintain high service standards. • Assist with onboarding and training of new employees. • Address employee concerns and escalate disciplinary matters as necessary. • Promote a positive work environment focused on safety, teamwork, and customer satisfaction. Wheelchair Operations • Ensure passengers requiring mobility assistance receive courteous, professional, and timely service. • Monitor service levels and staffing assignments to meet airline and customer demands. • Assist with coordinating wheelchair requests during peak operational periods. • Respond to passenger inquiries, complaints, and service recovery situations. • Ensure compliance with ADA requirements and company service standards. Baggage Operations • Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations. • Monitor baggage handling performance to ensure timely processing and delivery. • Investigate and document baggage-related incidents, delays, discrepancies, or service issues. • Coordinate with airline representatives and operations teams to resolve baggage concerns. • Ensure proper handling of priority, oversized, and special-service baggage. Operational Excellence • Coordinate staffing levels based on flight schedules, passenger volume, and operational needs. • Maintain effective communication with airline partners, airport authorities, and internal departments. • Monitor operational performance metrics and implement corrective actions when needed. • Complete shift reports, incident reports, and operational documentation accurately and timely. • Support irregular operations, flight delays, cancellations, and emergency situations. At least 2 years of experience supervising employees. · Experience effectively managing teams: solid staff retention, counseling and developing team members, etc. · MS Office (Outlook, Word, Excel) proficiency required. · Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites. · Proven ability to handle confidential information with discretion. · Detail-oriented with a high level of accuracy. · Strong organizational, multi-tasking, and prioritization skills. · Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups. · Resourceful team player with a positive outlook and approachable demeanor. · High School Diploma or GED (Required)