Automotive Service Advisor – Mike Savoie Chevrolet Location: Troy, MI Hours: Full-Time | Monday–Friday | Competitive Pay & Benefits Potential Earnings: $50,000 - $100,000+ | Salary + Commission + Year-End Bonus At Mike Savoie Chevrolet, we're a third-generation, family-owned dealership that has proudly served Metro Detroit since 1966. While our roots run deep, we continue to grow by investing in our employees, our customers, and our future. We believe our people are our greatest asset. Many of our team members have built long-term careers here, contributing to the family-oriented culture that sets us apart. If you're looking for a dealership that values integrity, teamwork, customer satisfaction, and employee development, we'd love to hear from you. We are currently seeking an experienced, customer-focused Automotive Service Advisor to join our growing service team. Why Join Mike Savoie Chevrolet? Competitive Compensation • Salary plus commission • Earning potential of $50,000 - $100,000+ annually • Lucrative year-end bonus program Work-Life Balance • 5-day work week • No weekends • No late nights • Consistent schedule with a strong customer base Built-In Support for Success • Dedicated Business Development Center (BDC) helping maintain a full appointment schedule • Established customer base and strong service volume • Collaborative service, parts, and technician teams Benefits • Weekly Pay • No Weekends • BCBS/BCN Medical Plans (PPO & HMO options) • Company-sponsored Health Savings Account (HSA) • Dental and Vision Coverage • Life and AD&D Insurance • Short-Term Disability Insurance • Aflac Supplemental Coverage • 401(k) with Company Match • Paid Vacation • Company Apparel Program • Professional Sporting Event Ticket Raffles • Holiday Celebrations and Monthly Birthday Recognition Modern Service Environment • Heated service lane • Fast-paced and professional workplace • Team-oriented culture focused on customer satisfaction • Leadership that values employee growth and development Responsibilities As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring an exceptional ownership experience from vehicle drop-off through delivery. Responsibilities include: • Greet customers and accurately document vehicle concerns • Prepare repair orders with clear and thorough descriptions • Communicate customer concerns effectively with technicians • Explain maintenance recommendations, repairs, warranties, and service options • Provide timely updates regarding vehicle status and repair progress • Coordinate with the parts and service departments to ensure efficient workflow • Deliver exceptional customer service throughout the repair process • Build long-term customer relationships based on trust and transparency • Maintain customer satisfaction scores that meet or exceed dealership standards • Follow dealership policies, procedures, and compliance requirements • Assist with additional customer support activities that enhance the ownership experience Qualifications • Previous Automotive Service Advisor experience preferred • Proven record of providing outstanding customer service • Strong communication and relationship-building skills • Organized, detail-oriented, and able to manage multiple priorities • Sales-minded with the ability to present maintenance and repair recommendations confidently • Self-motivated with the ability to work independently and as part of a team • Professional appearance and demeanor • Strong time management and problem-solving abilities • Valid driver's license with an acceptable driving record Join a Team That Values Your Success At Mike Savoie Chevrolet, we recognize that great Service Advisors are essential to creating exceptional customer experiences. If you're seeking a dealership that offers strong earning potential, outstanding benefits, work-life balance, and a positive team culture, we'd love to speak with you. Apply today and discover why so many employees choose to build long-term careers with Mike Savoie Chevrolet. Mike Savoie Chevrolet is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.