Description: As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously. Responsibilities: • Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat • Address customer inquiries, provide product information, and resolve complaints or concerns • Maintain accurate customer records and update information as necessary • Collaborate with internal teams to ensure timely resolution of customer issues • Follow up with customers to ensure their needs are met and their concerns are resolved • Identify opportunities for improving customer satisfaction and propose necessary changes • Manage Courtesy vehicles Requirements: • Prior experience in a customer service role • Excellent communication and interpersonal skills • Strong problem-solving abilities • Ability to handle stressful situations with a calm and professional demeanor • Proficiency in computer systems and customer service software • Ability to multitask and prioritize tasks effectively • Fluency in Spanish preferred • High School Diploma Benefits: • Competitive compensation of $20 - $22 per hour, plus monthly bonus for meeting goals • Opportunity for career growth and advancement • Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off and holidays • Employee discounts on vehicle purchases and services About the Company: Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.