ESSENTIAL JOB FUNCTIONS: • Mandatory Process Validations • CCT test panel preparations • Complaint Handling & Troubleshooting • High‑severity issues often extend beyond one week. • Certain critical cases require round‑the‑clock monitoring across shifts. • Business Protection Against Competition • Product Trials & Growth Initiatives • Ongoing and upcoming trials for alternate paint systems to protect existing business. • New business trials in progress or pipeline. • Ongoing Customer & Commercial Support • Regular visits to monitor competitor activity and maintain relationships with key decision‑makers. • Paint inventory management at customer sites and regional warehouse. • Payment follow‑ups and commercial coordination SKILL REQUIREMENTS: • Utilizing industry and product (Liquid & Powder) applications concepts and procedures. • Understanding of paint test methods, basic chemistry and their application methods. • Applying expert principles and practices within an area or general principles and practices in multiple service areas. • Providing technical guidance and advice to improve quality and efficiency. • Working with line and management personnel. • Communicating technical and operational concepts to facilitate sales. • Providing technical customer service. • Performing account management and sales activities. • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. • Communicating with co-workers to provide and receive directions. EXPERIENCE REQUIREMENTS: • 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment. • Should have product and application knowledge on different liquid & powder chemistries. • Minimum 2 years of experience towards managing customer production line independently. • Should be ready to travel in North region EDUCATIONAL REQUIREMENTS: • Bachelor’s degree in science, Operations management or equivalent or higher education and experience. JOB LOCATION: • Pune #LI-NA1