Job Summary: The Front Desk Associate at VP Management is responsible for providing exceptional customer service to all guests and assisting with administrative tasks within the hospitality/restaurant industry. This individual contributor role is full-time and offers a competitive salary in Hazard, Kentucky. Full time and part time positions available Compensation & Benefits: - Competitive salary based on experience - Comprehensive benefits package including medical, dental, and vision insurance - Paid time off and holiday pay - Career growth opportunities within the organization Responsibilities: - Greet and welcome guests in a professional and friendly manner - Check guests in and out, ensuring all necessary information is gathered and recorded accurately - Answer phone calls and respond to inquiries in a timely and courteous manner - Assist guests with any special requests or accommodations - Process payments and maintain accurate records - Coordinate with other departments to ensure smooth operations and guest satisfaction - Maintain a clean and organized front desk area - Assist with administrative tasks such as filing, data entry, and document preparation - Follow all company policies and procedures to ensure a safe and welcoming environment for guests and employees Requirements: - High school diploma or equivalent - Previous experience in a customer service role within the hospitality/restaurant industry preferred - Knowledge of basic computer skills and reservation systems - Excellent communication and interpersonal skills - Attention to detail and ability to handle multiple tasks simultaneously - Must be able to work a flexible schedule including weekends and holidays - Must be able to stand for long periods of time and lift up to 25 pounds EEOC Statement: VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace for all employees.