Tru by Hilton Full Job Description The maintenance technician is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximized guest satisfaction and remaining within budget. Duties and Responsibilities • Maintain and repair interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. • Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely. • Communicate and enforce all hotel policies and procedures. • Inform management of hazardous situations, emergencies or security threats. • Maintain a clean and organized maintenance shop and for the security of hotel inventory. • Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction. • Understand and respond to customers’ needs and ensure a high level of guest satisfaction. • Perform preventative maintenance of all mechanical/electrical, HVAC, refrigeration, and plumbing systems. • Maintain cleanliness of hotel grounds. • Assist with hotel security to minimize risk of theft, crime and other hazards. Required Skills and Experience • Able to accept directions and priorities from members of management and reliably follow through on tasks. • Highly energetic and motivated individual • Ability to lift up to 80 pounds. • Ability to work with machinery both indoors and outdoors. • Ability to work independently with little supervision. • Previous hospitality industry experience preferred but not required • Excellent interpersonal and communication skills with strong customer/client focus essential • Strong problem-solving skills • Ability to work in a fast-paced, high pressure environment • Ability to shift and manage multiple priorities • Results driven focus and ability to work through to completion in a timely manner • Adaptable to change • High level of flexibility regarding overtime during times busy periods as required by the business