About the Role: We’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way. You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you! What You’ll Do: • Answer incoming calls, texts, and chats from service guests • Schedule service check-in times and reach out to guests due for maintenance • Go over recommended services, recalls, and expected timelines • Gather guest and vehicle info and set accurate appointments • Confirm appointments and follow up on no-shows or delayed work • Log all communication in our CRM system • Assist Spanish-speaking guests with translations as needed What We’re Looking For: • Bilingual in English and Spanish preferred (verbal and written) • Previous experience in a Service BDC, call center, or guest service role is a plus • Strong multitasking and organizational skills • Friendly, professional communicator who follows through • Comfortable using scripts and offering appointment options clearly Why Join Twin Falls Cars? • Supportive and positive team atmosphere • On-the-job training and career growth opportunities • Competitive compensation and benefits • Locally owned and growing—we promote from within! Apply Today! If you’re a people person who’s ready to grow in a fast-moving service department, we’d love to meet you. Apply now and start your next chapter with Twin Falls Cars!