The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Practices good listening skills with customers, co-workers, and management • Takes ownership of the customer's shipping needs and offers viable solutions • Takes action to learn all products, services, solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion • Assist in training new employees as we are a team and work together to provide excellent customer service at all times. • Maintains a clean, organized, and safe working environment • Performs other duties as assigned COMPENSATION $12-$14 Depending on previous customer service sales experience QUALIFICATIONS • High school diploma or GED required • Retail/customer service experience desired but not required • Good communication and people skills • Able to cross-sell and up-sell products and services • Excellent packing skills • Strong computer skills, including Microsoft Office, email and various software programs • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 40+ pounds