The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail / hospitality experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Continuously practices good listening skills with customers, UPS Store team members, and management • Takes ownership of the customer's shipping needs and offers viable choices • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to learn and then teach others • Maintains a clean, organized, and safe working environment • Performs other duties as assigned QUALIFICATIONS • High school diploma or GED required • Retail / hospitality/ customer service experience • Good communication and people skills • Able to cross-sell and up-sell products and services • Strong computer skills • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 40+ pounds