The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has some retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have a good sense of humor and enjoy working with others. Full Time or Part Time available. COMPENSATION • $17.00 - $19.00 per hour D.O.Q. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Takes ownership of the customer's needs and offers viable solutions • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean and safe working environment • Able to multitask and pay attention to detail • Able to stay organized and follow through and finish tasks. QUALIFICATIONS • High school diploma or GED required • Retail/customer service experience • Good communication and people skills • Strong computer skills. • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 50+ pounds • Willing and able to work a very flexible schedule that may span Monday through Sunday • Notary Public a plus • Able to stand for 8 hour shift BENEFITS • Employee Discounts • Sick Time • Uniforms Provided • Direct Deposit • Performance Bonus