Grocery 4th: PURPOSE: Assists the Grocery Manager and the Grocery Third Person in the operation of the Grocery Department. Assists with supervising and training personnel, ordering, receiving, storing, pricing, rotating, stocking and merchandising. Directs and controls the operation of the entire store in the absence of the Store Director, Grocery Manager and Third Person. DUTIES AND RESPONSIBILITIES: • Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service. • Performs ordering, receiving, storing, pricing, stocking, rotating and merchandising duties. Assists the Grocery Manager and the Grocery Third Person in planning, organizing and directing day-to-day operations of the Grocery Department. Assists in implementing Company and Division merchandising policies and/or Store Director instructions. Controls shrink. Prevents the sale of out of code product. • Ensures compliance with Company sanitation, safety, security and other policies. Initiates corrective action as needed. • Opens and closes the store. May act as back up cashier. Engages in suggestive selling other sales techniques. • Responsible for performing all job duties with accuracy, honesty and integrity. • Other necessary and required duties and responsibilities as assigned. SKILLS AND PHYSICAL REQUIREMENTS: • Requires a thorough understanding of overall Company practices, policies and procedures. • Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage and develop people, and the ability to maintain composure in dealing with customers, vendors and co-workers. Ability to work alone, with minimal supervision. Ability to be a team player. • Friendly, courteous, takes initiative, as well as having the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors and the public. • Ability to judge and react to business activity. Knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, product location and perishability. Ability to stand and walk for long periods of time. • Ability to reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 80 lbs. May climb ladders. Ability to properly stack, operate fully loaded hand trucks and pallet jacks. • Manual dexterity and good eye-hand coordination. Mental alertness to ensure safe and accurate completion of work activities. • Ability to work at different times of the day and with little or no supervision. Ability to work nights, weekends and holidays. • May utilize cleaning supplies and chemicals and safety cutters. • Complies with all Company policies including attendance, grooming standards and dress code. PHYSICAL REQUIREMENTS: • Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties throughout the Grocery Department. • Exposure to approximately 35˚ Fahrenheit while handling products in cold cases, approximately 28˚ Fahrenheit in the cooler and -20˚ Fahrenheit in the freezer. • Working conditions consist of a temperature controlled store environment. Exposure to varying temperatures while working in the loading and receiving area. Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises. SAFETY-SENSITIVE POSITION: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. DISCLAIMER: The above statements are intended to describe the general nature of the work performed by the associates assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so assigned. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.