Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. • Verifies and/or obtains all benefits insurance information for patients. • Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed. • Serves as an insurance resource for all clinic staff. • Remains up to date on all insurance issues. • Handles and answers all phone calls and transfers calls to the appropriate departments as needed. • Manages patient appointments according to the physician's schedules and/or protocols. • Performs all other duties as assigned. • Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Ability to monitor important and complex projects concurrently. • Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. • Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence. EDUCATION: • High school diploma or GED is required. PREFERRED: • Registered Dental Assistant (RDA) license • Bilingual in English and Spanish