Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage. Location: UT Health Pediatric Dentistry Clinic in Laredo, TX. • Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information. • Maintains medical and insurance referral records and prepares patient charts. • Ensures test results are filed. • Handles and answers all phone calls and transfers calls to the appropriate departments as needed. • Manages patient appointments according to the physician's schedules and/or protocols. • Performs all other duties as assigned. • Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Ability to monitor important and complex projects concurrently. • Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. • Ability to effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence. EDUCATION: • High school diploma or GED is required. PREFERRED: • Bilingual in English and Spanish is highly preferred. • Experience using EPIC is preferred. • Experience working in a dental office/clinic is preferred.