The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers. • Responsible for review of asset situation and recommend next steps including relocation and abandonment. • Accountable for informing & and enforcing the Terms & Conditions to customers. • Position is the escalation path for Customer Care Core team challenging customer interactions. • Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly. • Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets. • Be the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenarios. • Provide solution options to the Customer Care Manager when dealing with an issue. • Coordinate with other departments to ensure customer satisfaction. • Perform other duties as assigned. • 1-3 years working within a Customer Service in a Sales Support or Logistics environment • Excellent verbal and written communication skills • Ability to listen & empathize with the customer, working with them to try to resolve any issues. • Develop creative solutions and processes to ensure customer satisfaction and company reputation.