POSITION RESPONSIBILITIES: • Analyze first reports and promptly contact insured/claimants. • Effectively evaluate contract language and identify coverage issues. • Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis. • Maintain an active file diary to move file toward resolution. • Establish accurate and timely reserves. • Recognize and pursue recovery. • Adhere to all statutory and regulatory fair claims practices. • Recognize and identify potential fraudulent claims. • Effectively manage the use, work product and expenses of outside vendors. • Effectively evaluate claim facts and negotiate claim settlements. • Develop and maintain strong business relationships with internal and external customers. • Serve as a technical resource to lesser experienced Adjusters on the team. • Successfully contribute to the development and delivery of the team’s goals, objectives and results. • Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs. KNOWLEDGE, SKILLS & ABILITIES: • Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations. • Ability to work effectively in teams and with a wide variety of people. • An aptitude for evaluating, analyzing, and interpreting information. Excellent skills in the areas of: • Customer service • Investigation techniques • Organization • Time management and the ability to multi-task • Verbal and written communication • Negotiation and reserving • Innovative thinking • Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures. EXPERIENCE & EDUCATION: • Bachelor’s Degree or equivalent experience required.