The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Wage: $17.00/hr • Ensure optimal operational efficacies to provide customers the best rental car experience • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. • Assist customers with various post rental inquiries that involve the rental and billing process • Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience. • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: • Ability to work in a fast-paced environment with a variety of tasks. • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. • Previous customer service. • Strong time management and organizational skills are required • Computer literate and detailed orientated. • Must have a valid driver's license with an acceptable driving record Knowledge: • Customer service resolution practices • Excellent communication techniques • Sales Management/Coaching ability Skills: • Demonstrate good written and oral communication skills. • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. • Demonstrate professionalism and interpersonal skills. • Show a high level of ownership, accountability and initiative. • Proven experience of working well within a team. • Ability to work flexible shifts including weekends and holidays; and work overtime as required. • Willing to work outdoors during all weather conditions. • Assist with special administrative projects when needed. • Ability to stand for long periods of time. • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply #Zip