JOB OVERVIEW: Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. DUTIES AND RESPONSIBILITIES: · Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. · Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. · Oversee cash handling and check/credit policies and procedures. · Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. · Conduct pre-shift meetings to inform staff of daily events. Review daily specials. · Ensure side work duties are complete and tables are set before, during and after operating hours. · Promote teamwork and quality service through daily communication and coordination with other departments. · May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. · Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred. This job requires ability to perform the following: · Carrying or lifting items weighing up to 50 pounds · Moving about the outlet(s) · Handling food objects and products · Bending, stooping, kneeling Other: · Communication skills are utilized a significant amount of time when interacting with customers and employees · Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. · Mathematical skills, including basic math, cash handling, are utilized frequently. · Problem solving, reasoning, motivating, organizational and training abilities are used often. · Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. · May be required to work nights, weekends, and/or holidays. Work Area: Assigned outlet and kitchen areas. The hourly pay range for this role is $27 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.