Team member- gold loans • Source new Gold Loan customers and achieve business acquisition targets. • Conduct accurate appraisal and valuation of gold ornaments as per company guidelines. • Process Gold Loan applications and ensure completeness of documentation. • Verify KYC documents and maintain regulatory compliance. • Handle disbursement, renewal, part-payment, closure, and release of pledged gold. • Manage customer relationships and address customer queries efficiently. • Cross-sell relevant financial products to existing customers. • Follow up with customers for renewals, overdue accounts, and repayments. • Ensure safe handling, storage, and custody of pledged gold ornaments. • Maintain branch records, registers, and MIS reports. • Support branch operations and contribute to overall business growth. Preferred Candidate Profile • Graduate in any discipline. • 0-3 years of experience in Gold Loans, Banking, NBFC, Financial Services, Retail Sales, or Customer Service. • Freshers with strong customer handling skills may also be considered. • Knowledge of gold appraisal and lending processes will be an added advantage. • Good communication and interpersonal skills.