PB – Inbound JD Key Responsibilities: • Process cash deposits, withdrawals, check cashing, and fund transfers. • Handle demand drafts (DD), mail transfers (MC), and vault/teller box custody. • Balance cash drawers and reconcile daily tallies with zero error. • Identify counterfeit currency and adhere to strict security/KYC guidelines. • Spot basic customer needs and refer clients to branch representatives AM / PAM CASA JD • CASA Acquisition: Source New-To-Bank (NTB) Current and Savings Accounts adhering to quality, segment, and balance-criteria mix. [1, 2] • Catchment Mapping: Work with branch managers to map local catchments, run corporate/residential campaigns, and generate customer referrals. [1, 2] • Digital Onboarding: Guide and activate customers on mobile banking, net banking, and digital payment platforms. [1] • Cross-Selling: Drive revenue throu • Manage cash and non-cash transactions efficiently and accurately. • Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. • Provide general banking information and resolve customer queries promptly. • Maintain high standards of speed and accuracy in all transactional processes. • Identify and promote cross-selling opportunities for other banking products and services. • Ensure a positive and professional customer experience to foster loyalty and referrals.