PB – Inbound JD Key Responsibilities: • Process cash deposits, withdrawals, check cashing, and fund transfers. • Handle demand drafts (DD), mail transfers (MC), and vault/teller box custody. • Balance cash drawers and reconcile daily tallies with zero error. • Identify counterfeit currency and adhere to strict security/KYC guidelines. • Spot basic customer needs and refer clients to branch representatives • Manage cash and non-cash transactions efficiently and accurately. • Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. • Provide general banking information and resolve customer queries promptly. • Maintain high standards of speed and accuracy in all transactional processes. • Identify and promote cross-selling opportunities for other banking products and services. • Ensure a positive and professional customer experience to foster loyalty and referrals.