The Operations Supervisor – Ocean Freight is responsible for leading daily ocean import and export operations to ensure compliant, efficient, and cost‑effective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments, carrier coordination, documentation, and import/export customs processes. They partner closely with internal teams, steamship lines, customs brokers, drayage providers, and overseas offices to maintain high service levels. They play a key role in managing operational performance, meeting customer SLAs, and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations, and a continuous improvement mindset. Responsibilities • Supervise day‑to‑day ocean import and export operations, ensuring compliance with international trade regulations and company SOPs. • Lead, coach, and develop a team of ocean freight coordinators, fostering accuracy, accountability, and service excellence. • Oversee end‑to‑end ocean shipment execution, including booking, documentation, customs coordination, and final delivery. • Ensure compliance with FMC, customs, carrier, and port authority requirements for international ocean freight movements. • Manage both FCL and LCL shipments, including coordination with steamship lines, NVOCCs, CFS facilities, and drayage providers. • Monitor operational KPIs such as transit times, dwell time, demurrage and detention exposure, service levels, and cost control. • Serve as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies. • Review and approve ocean freight documentation, including B/Ls, commercial invoices, packing lists, ISF filings, and export documentation. • Coordinate closely with overseas agents, carriers, customs brokers, and inland transportation partners. • Support pricing, routing, and capacity decisions in partnership with sales, procurement, and network teams. • Identify process inefficiencies and implement continuous improvement initiatives to enhance operational performance. • Ensure accurate and timely system updates within freight forwarding and transportation management platforms. • Maintain strong customer relationships through proactive communication and issue resolution. • Support staffing, scheduling, and workload planning to meet volume fluctuations and service commitments. • All other duties as assigned to meet evolving business needs. Qualifications • Education: High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred. • Certification/Licensure: FMC, CCS, FIATA, or other industry‑recognized logistics certifications preferred. • Experience: 5+ years of experience in international ocean freight import and export operations. • Prior supervisory or team lead experience within a freight forwarding, NVOCC, or logistics environment. • Strong working knowledge of international trade compliance, Incoterms, and ocean freight documentation. • Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred. • Experience managing FCL/LCL shipments, port operations, and demurrage/detention mitigation. • Strong analytical, organizational, and time‑management skills in a high‑volume, deadline‑driven environment. • Excellent written and verbal communication skills with the ability to coordinate across global teams and customers. • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.). • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events. -- #LI-Onsite #LI-DR1