Associate Trainer - Digital Brand Services, Global Readiness Team Wilmington, DE Hybrid Work Model Monday-Friday, 8am-5pm Overview The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual’s primary responsibilities will include creation, delivery and maintenance of our Service Training programs. Accountabilities & Responsibilities • Maintain expert-level knowledge in Service processes • Full accountability and maintenance of the Service training programs • Facilitate Service training to both new and existing team members • Track and report upon training results at both the course and individual levels • Create, deliver and evaluate new curriculum, as well as maintain existing curriculum • Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities Required Qualifications and/or Experience: • Ability to facilitate live training sessions both virtually and in-person • Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business • Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality) Key Behaviors and/or Competencies: • Impeccable attention to detail • Strong communication skills with the capability to command a room – virtual or in person • Capable of creating an environment conducive to learning where individuals can learn and fail safely • Innovator, looking for opportunities to improve training program and processes Preferred Experience • Content creation across various media • Documentation creation/management • Experience coaching and/or delivering performance feedback #LI-CS1 #hybrid