Responsibilities: Account objectives and forecast: • Participate in setting detailed quantified objectives and developing detailed plans (incl. new opportunities) Execution: account and relationship management: • Accomplish measures and report performance against assigned objectives of targeted accounts. • Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service) • Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them. • Introduce new products and new solutions to the customers. • Apply the pricing policy vis-a-vis the assigned accounts. • Data collection of process parameters / refractory consumption pattern and total consumption. Sales forecast: • Develop accurate forecasts of current and prospective customers. Customer relationship and needs understanding: • Establish and nurture relationships with assigned customers (management, purchasing, R&D). • Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers. • Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate. • Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports) • Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant. Requirements: Essential: • B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 2 years’ experience, experience in Insulation industry will be preferred • Knowledge of Petrochemical/Fertilizer/Cement/Power plants. • Experience in Industrial Sales preferably in Petrochemical/Fertilizer/Aluminum/Channel sales Preferred: Interpersonal Skills: • Ability to work with teams and lead decision-making processes in a team environment. • Excellent interpersonal communication and listening ability. Management Skills: • Strong analytical skills. • Excellent planning and organizational skills. • A strong ability to be adaptable and flexible. • Effective negotiation skills. • Effective communication Skills. • Highly motivated / self-driven, results oriented. • Capable of handling multiple priorities. • Able to generate multiple solutions to problems in order to troubleshoot them effectively. • Able to collaborate with external and internal customers and stakeholders. Other Skills: • Ability to interpret basic financial data. • Proficient in MS-Office & related applications.