Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect! We are actively looking for a full time Client Services Coordinator, based in our York office to support our clients in York and Adams counties. Primary Responsibilities • Responsible for Day 1 Intros of Caregivers to Clients in their homes • Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns • Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services • Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state • Updates and Maintains Client Records for all Client Services related activities • When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients • Works with the Care Manager on any client satisfaction issues through remediation • Perform on-call duties as assigned by the Care Manager • Other duties as assigned. Qualifications • College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry. • Minimum of 6 months experience in a customer service role. • Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation. • Must have excellent phone skills and follow-up skills with prospects, clients and client families • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment • Proactive problem prevention and issue resolution leadership ability • Proficiency in Microsoft Word, Excel, Internet, and Outlook required • Ability to learn other software programs quickly • Ability to work independently and as part of a team Benefits: • Starting Salary of $50,000 based upon experience • Bi-weekly performance based bonus potential • Commission potential • Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days • 2 weeks paid vacation + 8 paid company holidays • On-Call Pay