Provides advanced technical support for end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include; PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required. Additionally, the position is responsible for providing high‑quality support to a senior executive. This requires exceptional professionalism, discretion, and a focus on ensuring technology readiness and stability for highly visible, business‑critical activities such as major meetings, executive travel, public appearances, and board functions. Advanced End-User Support & Troubleshooting • Provide independent, concierge end user technical support with a high degree of autonomy. • Provide proactive, concierge-level desk-side support for the senior executive and executive assistant. • Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing. • Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces. • Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption. • Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities. • Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays). • Support third-party conferencing such as Webex or Zoom as needed. • Work with other IT departments as needed to support IT infrastructure and applications. • Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations). • Act as a liaison relating business issues to technical teams. • Collaborate with engineering, infrastructure, and application teams for escalated or specialized support. • Develop, complete and document processes and procedures according to corporate standards. • Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools). • Other Duties • Perform other tasks as requested or assigned. • Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives. Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.) • Five years of hands-on experience in a technical support role which includes desktop support responsibilities. • This role requires a 6:30 AM start time and occasional after hours and weekends and on‑call availability. • Excellent independent troubleshooting and resolution skills over multiple technologies. • Excellent verbal and written communication skills. • Ability to work well independently and with others. Preferred Qualifications: • Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro. • Experience supporting Apple hardware remotely.