Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS. • Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing. • Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests. • Enroll guests into the rewards program and issue membership cards. • Conduct entry-level player evaluations and make outbound calls as needed. • Verify and distribute payments for jackpots and special payouts. • Maintain accurate records of all transactions. • Handle guest requests, disputes, and complaints professionally. • Safeguard company assets and reconcile daily transactions. • Maintain a clean and organized work area. • Adhere to all company policies and procedures. • High School Diploma or GED. • One year of cash handling or customer service experience preferred. • Excellent customer service and communication skills. • Strong interpersonal and communication skills. • Ability to perform basic mathematical computations accurately. • Knowledge of casino games and property amenities. • Ability to learn and explain gaming promotions. • Ability to work in a fast-paced and often demanding environment. • Ability to work independently and as part of a team. • Ability to stand for extended periods and lift up to 50 pounds. • Flexibility to work varied shifts, including weekends and holidays. • Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise. • Ability to obtain and maintain licensing by the appropriate gaming authority. • Must have and maintain a valid driver's license.