Responsibilities: • Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. • Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. • Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy. • Maintains confidentiality in talking with patients, upholding policies, and setting an example. • PTO Approval for Providers/Staff • Assists with Customer complaints. • Reviews financials with providers and AVP monthly. • Reviews daily, monthly, quarterly insurance/billing reports • Leads all Teams/Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles. • Handles the following Human Resources tasks: • Work closely with CA II with any HR issues with staff. • Hire staff. • Terminate staff with AVP. • PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director) • Oversee training of New Employees • Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing. • Creates a Call Schedule with locum company and process payments. • Creates Call Schedule for providers. • Reviews, optimizes, and monitors all processes in office. • Round on employees/waiting room as indicated by Service Excellence • Report any defects/anomalies to AVP immediately. • Monitor CLIA, Shred, Hazardous waste usage, equipment, license. • Set appropriate goals and discuss with AVP. • Notes of appreciation to be done weekly. • Expectations are each Practice Administrator to be a leader in McLeod organization. • Performs other duties as assigned. Qualifications: • Basic knowledge of computer input required. • Must be able to perform basic clerical functions. • Comprehend medical terminology. • Good spelling and number skills required. • Clear, concise voice required. Requirements Degrees: • High School/Ged